Shipping Policy — Cozy Beat

At Cozy Beat, we process and ship your order with the utmost care so it arrives in perfect condition and in the shortest time possible.

Processing Time

All orders are processed within 3 business days from the confirmation of your purchase. This time does not include weekends or holidays.

Delivery Time

Once your order is processed, the estimated delivery time is 9 business days. This timeframe may vary slightly depending on your location and external factors such as weather conditions, customs, or situations beyond our control.

Total Estimated Time

Adding processing time and delivery time together, you can expect to receive your order in approximately 12 business days from the moment of your purchase.

Confirmation and Tracking

Once your order is processed, you'll receive an email with shipping confirmation and the corresponding tracking number so you can monitor your package's status at all times.

Free Shipping

All our orders include free shipping, with no hidden costs or additional charges at checkout.

Delivery Delays

While we work hard to meet estimated delivery times, delays can occasionally occur due to factors beyond our control, such as extreme weather conditions, distribution center congestion, or customs processes. We'll keep you informed of any situation that may affect your order's delivery time.

Incorrect Shipping Address

It is the customer's responsibility to provide a correct and complete shipping address when placing their order. Cozy Beat is not responsible for delays or losses caused by incorrect or incomplete shipping information provided by the customer.

Undelivered or Lost Orders

If your order hasn't arrived after the estimated delivery time, contact us at cozybeat@outlook.com with your order number so we can follow up and investigate the status of your package with the corresponding shipping carrier.

For any additional questions about your shipment, feel free to reach out to us.