Refund policy
At Cozy Beat, we want you to feel fully confident shopping with us. That's why we offer a 30-day guarantee on all our products.
30-Day Guarantee
You have 30 calendar days from the date you receive your order to request a return or exchange. After this period, we will not be able to process your request.
Return Conditions
For your return to be accepted, the product must meet the following conditions:
- Must be unused, in the same condition you received it
- Must include its original packaging and box
- Must show no signs of use, washing, stains, odors, or customer-caused damage
- Must include all accessories and items that came with the original order
If the product has been used, washed, or shows signs of wear, the return cannot be processed, except in cases of a proven manufacturing defect.
Defective or Shipping-Damaged Products
If your product arrives with a manufacturing defect or damage caused during shipping, contact us within 30 days of receiving it with photos or video of the issue. In these cases, we'll send you a replacement or process a full refund — in some cases without needing the original product returned, at the discretion of our support team.
How to Request a Return
- Email us at cozybeat@outlook.com with your order number and the reason for the return
- Our team will review your request and respond within 24–48 hours
- If the return is approved, we'll walk you through the next steps for shipping the product back or processing your refund
Return Shipping Costs
For returns due to a change of mind (not a product defect), return shipping costs are the customer's responsibility. For defective products or errors on our part, Cozy Beat covers the shipping costs.
Refunds
Once we've received and inspected the returned product, we'll process your refund to your original payment method within 5–10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment method.
Products Not Eligible for Return
For hygiene and safety reasons, we do not accept returns on products that have been in direct contact with the animal's body and show signs of use, regardless of the reason.
Size Exchanges
If you need to exchange your product for a different size, it must meet the same conditions mentioned above (unused, in its original packaging). We recommend checking our size guide before purchasing to avoid any inconvenience.
For any additional questions about this policy, feel free to contact us.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Contact
You can always reach us with any return questions at cozybeat@outlook.com.